MelodicDay strives to provide an amazing shopping experience and superior customer service. If for any reason you are not content with your order,
pls email us with Service@melodicday.com prior to return/exchange products to us. We will not process your refund or exchange request without early notification.
Please refer to Return & Exchange for the terms as following:
- We offer full refund if the order is cancelled within 24 hours of your purchase. You should contact us at Service@melodicday.com immediately once you decide to cancel the order. We will not accept cancellation for orders that are shipped within 24 hours.
- For orders cancelled over 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will not accept order cancellation request if the orders have been shipped.
Return & Exchange Conditions
If any reason you are not satisfied with our products, we gladly accept returns within 15 days of receipt for most items in new condition. Please include an explanation stating the reason for the return or exchange.
We are not responsible for the return freight and shipping cost is non-refundable unless the item is found to be damaged due to our fault. For free shipping orders, we will deduct the original shipping fee.
The following criteria must be met in order to be eligible for a refund.
- Returns must be post marked within 60 days of the original order date.
- Item(s) being returned must be new, unused and in their original packaging with all accessories.
- Item(s) must be accompanied by our Return Form (Please contact our customer service to get it).
- Item(s) must be returned to us via a traceable shipping method with a delivery confirmation with all shipping costs pre-paid.
- We will not issue the refund if the return package is damaged, lost, or stuck in the Customs.
- We do not accept returns or exchanges for big sale or clearance item(s).
Refunds will be processed within 10 business days upon receipt of your package. The refund will be issued to the original payment account per your request.
Huli District, Xiamen, China
Postal/Zip Code: 361000